Thursday, 26th June 2025

Terms of Service

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QUOTATIONS

• Quotations are only submitted once we have completed a site visit.
• Quotations carry a 30-day expiration date on the condition that the market price and availability of the materials and supplies contained therein remain unchanged during the 30-day validity period.
• Should market prices or stock availability change, it renders the existing quotation void. As such, a new quotation will be generated reflecting the changes.

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PAYMENT TERMS

• 50% down payment is required to formally commission The Tack Shop.
• 40% payment is required before delivery and installation.
• 10% payment is due upon completion of installation and final walkthrough.

PRODUCTION

Our production process is initiated following the down payment. It is as follows:

• Acquire all materials and supplies – Any changes in the material and supply prices and availability that affect the project cost or require amendments to the materials to be used will be communicated to the client before purchasing.
• Commence the build – During the build, any challenges that arise, which may affect the design, structure, or finish of the project, will be communicated to the client at the earliest possible time.
• Complete the build.

DELIVERY AND INSTALLATION

• The client will be contacted to schedule the date and time for delivery and installation.

POTENTIAL REASONS FOR PROJECT DELAYS WHERE THE TACK SHOP WILL NOT BE RESPONSIBLE:

• Lack of availability of materials and supplies.
• Change in price of materials and supplies.
• Design changes requested after production has begun.
• Rain. This can affect drying time and the inability to transport completed items.

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WARRANTY

• A six-month warranty on all hinges and handles provided by The Tack Shop, where the issue is not physical damage.